Mail Merge Button Not Visible for Community PLUS users

Question

How do I get this button on my custom object for my Community PLUS users page layout?

Stefanie Stafford · Accepted Answer

FYI Salesforce Support confirmed this morning:

"I wanted to inform you that Mail merge button is not available for Community Plus users. I have checked the Profile permission “Manage Public Documents” which is not available on the Profile and hence you are not able to see the Mail Merge. Article link: https://help.salesforce.com/apex/HTViewHelpDoc?id=mailmerge_mass.htm&language=en_US I have also confirmed it with the experts about the same. I would request you to vote for below Idea on Idea Exchange: https://success.salesforce.com/ideaview?id=08730000000BqVGAA0"

Boo...please vote!

Stefanie Stafford · Answer

James, I actually can SEE the mail merge button on my Salesforce user for the object I'm wanting to mail merge. However, when I login as my Community PLUS user I don't see it on that same object. So I'm confused why it's not showing/available and how do I enable it for my users. Any ideas?

Mail Merge Button Not Visible for Community PLUS users

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