Establecer como favoritoDon Schueler (Benefitfocus) ha publicado en Live Agent (Publicación original de Don Schueler)23 ago 2020, 13:56Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?3 comentariosCargar más comentarios...Peter Chung8 jun 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.Agregar un comentarioEscribir un comentario...NegritaCursivaSubrayadoTachadoLista con viñetasLista numeradaAgregar vínculoBloque de códigoInsertar imagenAdjuntar archivosURL de vínculoCancelarGuardar0/9000Responder
Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?
Peter Chung8 jun 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.
