hey Folks
i have 2 approval chains.
so approval chain C1
step 1 - User A
approval chain C2
step 1 - User B
step 2 - User A
In most cases User B approved first in chain C2 (99.99% of times as User B reports into User A in the org)
currently User A gets 1 email for Step 1 in C1 and then another email when User B approves in chain C2(before user A approves step 1 in C1).
is there a way to make the system send only one email per user irrespective of how many ever steps/chains they are part of?
thanks in advance folks, stay safe.
2 comentarios
Hey @Karthik Srinivasan - are you using the AA package setting "Consolidate Approval Emails"?
https://help.salesforce.com/articleView?id=cpq_aa_package_settings.htm&type=5If you are already using that setting, does User A receive a second approval email if they approve before User B?