Hi everybody,
let's see if someone can help us on the issue our client is getting when sending a Newsletter email, where a cryptic "bounce ..." instead of the correct sender email address appears in the sender part of the email:
bounce-7456_HTML-XXXXX@bounce.news.ourcompany.com.
Does anybody know what this issue is ponting out and where do we have to make corrections or how can we help our client?. I am very very newbie in Marketing Cloud, but I am trying to do my best.
Hi everybody,
let's see if someone can help us on the issue we are getting when sending a Newsletter email, where a cryptic "bounce ..." instead of the correct sender email address appears in the sender part of the email:
bounce-7456_HTML-XXXXX@bounce.news.ourcompany.com.
Does anybody know what this issue is ponting out and where do we have to make corrections?. I am very very newbie in Marketing Cloud, but I am trying to do my best.
Hi Aman, thanks for responding. The configuration within MC was correct. Our customer solved this internally as there was something like "Envelope Sender" which they were using in their Mailbox system instead of the "From" email address. This was causing bounced sender email addresses in the header of the emails when my customer's users were receiving emails
