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+1,700 puntos
Ruta

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

~2 horas 5 minutos
+300 puntos
Módulo

Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

~15 minutos
+300 puntos
Módulo

Einstein Reply Recommendations for Service

Solve cases smartly with Einstein Reply Recommendations.

~15 minutos
+300 puntos
Módulo

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 minutos
+300 puntos
Módulo

Einstein Classification Apps for Service

Improve case data with predictive intelligence and save your support agents time.

~20 minutos
+200 puntos
Módulo

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 minutos
+300 puntos
Módulo

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~15 minutos
~2 horas 5 minutos