Make Service Cloud Smarter
Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.
+1,900 puntos
Principiante
Servicio al cliente
~2 horas 15 minutos
+1,900 puntos
Principiante
Servicio al cliente
~2 horas 15 minutos
+300 puntos
Módulo
Einstein for Service Rollout Strategies
Create rollout strategies to solve cases quickly with AI.
~15 minutos
hideOcultar 3 unidades
+300 puntos
Módulo
Einstein Reply Recommendations for Service
Solve cases smartly with Einstein Reply Recommendations.
~15 minutos
showMostrar 3 unidades
+100 puntos
Módulo
Agentforce Service Agent: Quick Look
Help customers with next-gen AI bots that offer autonomous, natural responses.
~5 minutos
showMostrar 1 unidades
+300 puntos
~30 minutos
showMostrar 3 unidades
+200 puntos
~30 minutos
showMostrar 2 unidades
+300 puntos
Módulo
Einstein Classification Apps for Service
Improve case data with predictive intelligence and save your support agents time.
~20 minutos
showMostrar 3 unidades
+300 puntos
Módulo
Einstein Article Recommendations for Service
Recommend articles to service agents in real time with Einstein Article Recommendations.
~15 minutos
showMostrar 3 unidades
+100 puntos
Módulo
Knowledge Grounding for AI: Quick Look
Prepare your knowledge base to optimize AI-generated content.
~5 minutos
showMostrar 1 unidades
~2 horas 15 minutos