Expand Service Cloud with Digital Engagement
Engage with customers on their favorite communication platforms.
+6,500 puntos
Intermedio
Servicio al cliente
~6 horas 25 minutos
+6,500 puntos
Intermedio
Servicio al cliente
~6 horas 25 minutos
+400 puntos
Módulo
WhatsApp for Service Cloud
Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.
~1 hora
hideOcultar 4 unidades
+300 puntos
~35 minutos
showMostrar 3 unidades
+200 puntos
Módulo
Service Cloud Voice
Add advanced phone support to your service console to deliver top-notch customer service.
~10 minutos
showMostrar 2 unidades
+100 puntos
Módulo
Service Cloud Voice Setup: Quick Look
Learn best practices for quickly implementing Service Cloud Voice.
~20 minutos
showMostrar 1 unidades
+1.100 puntos
Módulo
Call Center Integration for Lightning Experience
Take customer calls by integrating your phone channel and service console.
~35 minutos
showMostrar 3 unidades
+2.100 puntos
Módulo
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
~1 hora 40 minutos
showMostrar 5 unidades
+300 puntos
~30 minutos
showMostrar 3 unidades
+2.000 puntos
~1 hora 35 minutos
showMostrar 4 unidades
~6 horas 25 minutos