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+6,500 puntos
Ruta

Expand Service Cloud with Digital Engagement

Engage with customers on their favorite communication platforms.

~6 horas 25 minutos
+400 puntos
Módulo

WhatsApp for Service Cloud

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

~1 hora
+300 puntos
Módulo

Digital Engagement

Engage with customers on any device to deliver exceptional experiences.

~35 minutos
+200 puntos
Módulo

Service Cloud Voice

Add advanced phone support to your service console to deliver top-notch customer service.

~10 minutos
+100 puntos
Módulo

Service Cloud Voice Setup: Quick Look

Learn best practices for quickly implementing Service Cloud Voice.

~20 minutos
Prepare for a Voice Implementation
~20 minutos
Incompleto
+1.100 puntos
Módulo

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

~35 minutos
+2.100 puntos
Módulo

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

~1 hora 40 minutos
+300 puntos
Módulo

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 minutos
+2.000 puntos
Módulo

Survey Basics

Gather insights from customers or employees with surveys.

~1 hora 35 minutos
~6 horas 25 minutos