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Omni-Channel for Lightning Experience
Módulo

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

Iniciar
+2.100 puntos
Intermedio
Servicio al cliente
~1 hora 40 minutos

Habilidades que obtendrá

Complete la insignia para ampliar su experiencia. Más información
  • Mejora y optimización de procesos
  • Servicio de atención al cliente
  • Lenguajes de programación

Productos

  • Service Cloud

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