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InformaciĆ³n general sobre Service Cloud para Lightning Experience
Mejore la productividad de su equipo de servicio al cliente moviendo su organizaciĆ³n a Lightning Experience.
Salesforce para el servicio de atenciĆ³n al cliente: un vistazo rĆ”pido
Descubra cĆ³mo Salesforce permite ofrecer un servicio mĆ”s rĆ”pido y personalizado.
Service Setup Assistant: Quick Look
Use Setup Assistant to implement Service Cloud in a few clicks.
Customer Service Incident Management: Quick Look
Fix service disruptions and communicate resolutions quickly.
Service Cloud Agent Experience
Discover how agents use the Service console to close customer cases fast.
Productividad de los agentes de Service Cloud
Ayude a sus agentes a trabajar de manera mƔs rƔpida y eficaz en Service Console.
Salesforce Flow for Service
Simplify onboarding and guide your agents to resolve cases quickly and consistently.
Entitlement Management for Lightning Experience
Use entitlements to ensure your customers receive top-notch service.
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
Conceptos bƔsicos de Knowledge para Lightning Experience
Utilice Lightning Knowledge para crear una base de conocimientos a fin de ofrecer una mejor atenciĆ³n al cliente.
Salesforce Surveys for Admins
Translate, automate, and evaluate your surveys with Salesforce Surveys.