2 respuestas
Hi @Nithyashree M,
You would need below permissions. Can you check if you have them?
- View Data Categories in Setup
- Manage Data Categories
https://help.salesforce.com/s/articleView?id=sf.category_create.htm&type=5
Thanks!
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We have the sales cloud licenses, but whats confusing is we can see a lot of the service setup features, just not the Chat with customers - see below.
If we need to get service licenses, does every one need a service license to use the chat with customers feature?
How does the licensing work?
thanks
2 respuestas
Thanks Vinay
I had already googled and found that reference, but it doesnt answer the question
thanks
Andy
In completing a Beginner Admin Project I adjusted my Admin settings somehow and now I can not set up a user in the Set Up Case Escalation And Entitlements. It won't let me input any information after I get into Service Setup. Any and all help will be appreciated.
#Beginner Admin #Administration Settings #Service Setup #Users #System Administrator Profile