Hello,
We manage a Marketing Cloud Business Unit that sends emails for multiple brands. We created a new Sender Profile for one of them (Brand B) with:
- From Name: Brand B
- From Email: contact@brandb.com
- Reply Name: Brand B
- Reply Email: contact@brandb.com
This Sender Profile is correctly assigned to the Send Classification and to the Email Activity in the corresponding Journey.
When sending a real test through the Journey, the From address correctly shows as Brand B, but the Reply-To address in the received email still shows the Reply Mail Management address configured at the account level (reply@mkt.brandaparent.com), instead of the Reply Email defined in the Sender Profile.
Questions:
- When Reply Mail Management is active at the account level, does it take priority over the Reply Email defined in an individual Sender Profile?
- If so, is there any way for a specific Sender Profile to use its own Reply-To address without needing to purchase an additional Private Domain?
- If this is not possible without a Private Domain, could you please confirm so we can document it internally?
Thank you.
#Marketing Cloud
Escribir una respuesta...
0/9000