My org is in NPC. We had a SF partner build out our org and transfer data but that contract has ended. I have been coming across an issue where despite having soft credits credited to a donors account, they still aren't being rolled up and the field is empty. I have taken a look at the custom DPE batch calculation job created to handle our DGS's but I wasn't able to spot any issues.
This is how I have been setting up our soft credits, but maybe this is incorrect?
Thanks for the help!
I believe the issue is that "Partial Amount" should have been populated, even if it's the full amount of the Transaction. At least that is how it seems to be working in the org I'm in. You might try populating that value on a few records and see if it calculates on next run. Also look at Setup > Monitor Workflow Services and see if there are any errors in the calculations there.
