Recently some features of Tableau stopped working for all of our organization's reports/dashboards that are embedded in Salesforce. Behaviour is normal until a user attempts to view a tooltip or adjust a parameter/filter. When selecting a filter or hovering over a field with a tooltip the field itself shows a slight highlight, so the report recognizes that the object is selected or being hovered. The issue is that the actual tooltip menu never appears and filter fields cannot be adjusted. The strangest thing is that everything works as intended when the report is in fullscreen mode (Selected form the Tableau toolbar).
I have been troubleshooting this issue for a while now and have not been able to determine what is causing this behavior. I have tested this on multiple browsers and operating system with no variation in results. Additionally, I tried selecting filters/parameters with the tab key and then using the enter key to open them, but again this only works in fullscreen mode.
Again, this is affecting all of our embedded reports and started early last week, so I am worried that maybe an update caused this. All reports function as intended when viewed in Tableau online or Desktop.
Please let me know if any additional information would be helpful! Any help here would be greatly appreciated!
Hi @Luke Davis
I haven't got an answer for you I'm afraid, but it will help others with similar problems if you can just verify whether you are using an 'on premise' Tableau Server (ie a Tableau Server that your company maintains) or you are using Tableau's SAS solution of Tableau Online (now rebranded as Tableau Cloud). If you are using the latter, then that is more likely to have been subject to a change as Tableau themselves manage the updates. Equally you're using Salesforce which is also a cloud based solution, so it's possible something there has been updated and introduced the issue too.
Ultimately, I think this is the type of issue that will need to be raised to Tableau support directly, which I suggest you do, and then update this post with any findings.
Many thanks
Donna
