I am not able to login to the sandbox. It is asking to verify identity. We have tried using the salesforce authenticator to scan the QR appeared after selecting first option (iphone, ipad or android device), but it is not recognizing the QR code.

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Tushar Jadav · Answer

Hello  @Mohit Edupuganti https://trailblazers.salesforce.com/profileView?u=0054V00000Gr4ZyQAJ   Check this:  https://help.salesforce.com/s/articleView?id=000387890&type=1 https://help.salesforce.com/s/articleView?id=005321561&type=1

I am not able to login to the sandbox. It is asking to verify identity. We have tried using the salesforce authenticator to scan the QR appeared after selecting first option (iphone, ipad or android device), but it is not recognizing the QR code.

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