Hello! I had a question regarding the instructions for Account verification before this year's pre-TDX certification exams, and was directed to post it here by the Event Help Desk.
The "Get Ready for your TDX Preconference Certification Exam" instructs us to verify our Trailhead Academy Account details, with one of the points being to make a note of our Preferred Email Address, but to not change it (this is emphasized in bold letters).
Its been some time since I checked my Trailhead Academy Account, and I actually no longer have access to the Preferred Email Address listed there. Should I still leave it as is despite being unreachable, or should I go against the bolded instructions and update it? I ask because I wasn't sure if we'll need to access an account verification email or something similar from that address. Thank you for your time!
Thanks @Laurel Good
- Happy to answer!
Hi
@Marc Trexler. Happy to help you with this!
Please take a look at the steps below and let me know if this solves your question. The reason we don't want you to change it is because changing it close to taking a certification might impact your ability to sign to both systems needed to take an exam. Here is how you can check it and adjust it in advance;
- If you go into your Trailhead picture in the top right hand corner and under the settings, you have the ability to have one or multiple emails on your account (this is under Email Accounts).
- In the next section, it will ask you for email preferences and this is where you will select the email that will to receive communications. This is your "preferred email".
- Then, you can navigate to the Trailhead Academy home page - https://trailheadacademy.salesforce.com/home.
- Once there, go back up to the top right hand corner and you will see (below logout, profile and settings) a grouping for Trailhead Academy.
- Click on Trailhead Academy Account and then verify your email preferences. It should be the same as what you listed in your Trailhead profile.
Please let me know if this has helped!
