If anything referenced in a DocuSign Gen document causes problems generating the document, the user only gets an error message of the type 'Could Not Generate Document [100] Error Occurred Reference ID'
. The error might be due to a change in metadata (like a deleted field), or the data itself (like a unsupported format).
There is no entry within Salesforce in the DocuSign Logs tab for the error. Finding the cause seems to be only possible by manually testing all metadata and data referenced in the doc.
Are there any alternative ways to get more detailed error logs?
Hi @Keiji Otsubo, I've seen the documentation, but it only gives you manual steps to resolve the issue. In templates with dozens of fields over multiple objects and hundreds of records, it becomes very time consuming identifying the data issue manually.
I've been looking to see if DocuSign could provide logging that identifies the underlying data issue.
