In Health Cloud, we are using the IAM (Intelligent Appointment Management) component to schedule appointments. For standard work types provided by Salesforce, such as CT Chest and MRI – Brain w/wo, the functionality is working as expected.
However, for the custom datasets I have created, the appointment slots are not being displayed. I have already cross-checked the configurations, but the issue persists.
Could you please assist me with this? Or provide me a link which I can refereed to create datasets for it
I’ve attached a screenshot for your reference.
#Salesforce Health Cloud
The root cause was identified as a missing value in the Service Territory field on the healthcare practitioner's record. This has been corrected, and the slots are now appearing as expected.
