Please have a look at the Error screenshot attached here. While trying to complete the "Create a Rule and Activate the Process" module in Salesforce Loyalty Management, I am getting this error (screenshot attached here). Please guide.
#Trailhead Challenges
2 respuestas
Hii @Shrikant Bhatia
The specific error IDs (like 957146795-226356 and others) indicate internal Salesforce exceptions, which can sometimes occur due to:
- Missing or invalid configuration in the Loyalty Program or Rule setup.
- Missing input values (e.g. missing Loyalty Program, Product Category, or Payment Method).
- The Process Builder or Flow tied to the “Run Loyalty Program Process” may be referencing fields or logic that aren’t valid.
- API errors or limits being hit.
Recommended Steps:
- Check all required fields: Make sure fields like Loyalty Program, Product, Payment Method, etc., are properly filled.
- Go to Setup → Process Builder, look for the process named "Run Loyalty Program Process":
- Check for broken references, missing objects, or fields.
- Ensure the logic (conditions/actions) is still valid.
- Go to Setup → Flows, and review any flow associated with Loyalty.
- Use the Debug Logs:
- Go to Setup → Debug Logs
- Add your user
- Try reproducing the issue and check the log for more precise errors.
