Looking to integrate gmail into salesforce

Question

We currently utilise Salesforce to send outbound emails from various objects, however the responses go directly to the senders gmail. We are looking to integrate these responses into salesforce to enable visibility and allow tracking for other users in the activity panel.

What would be the best way forward?

Vuk Stajic · Accepted Answer

You mean to automatically sync?

There are paid solutions for that.

For manual sync, which I recommend because there is NO business value in putting every email anyone receives into Salesforce, there are free options like the Salesforce Gmail Plug-In.

Angela Mullen-Smith · Answer

@Shirley Kennedy https://trailblazers.salesforce.com/profileView?u=0054V00000GMYmNQAX     In setup, there is a Gmail integration    In my Company we use Outlook and we have a app called Salesforce for Outlook, which appears as a side panel. Users can send emails and log emails and attachments against cases, contacts, etc.    in personal settings - you need to check the checkbox      Always save email attachments   There is an equivalent app - Gmail Chrome Extension / Google Workspace Add-on    link to a Salesforce article  Salesforce and Gmail Integration Resources | Salesforce Help

Looking to integrate gmail into salesforce

Outlook/Teams/Gmail

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