Hello,
I case created entitlement and milestone on case object. I have created an apex class and trigger to add milestones on a case basis on the status field. when the case status is 'RFI' the milestone will be a pause.
and when the status changes and it is 'Assigned', the milestone should resume.
It works to stop and resume milestones but what happens when it pauses and after a second/minute if I resume the milestone it does not resume from the time where it was left? Not showing the exact time.
For eg:- The pause time of the milestone is 1hr 28 min and 27sec when I change the status to 'Assigned' it resumes from 1hr 28 min and 10/8 sec. Why is this happening?
Kindly suggest what changes need to resume the milestone from where it stops.
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Did you find any solution for this? I am facing the same issue and trying to figure the reason.