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Hi All 

 

I have created a Pipeline Inspection list view. However when I am trying to search users in Owner filter,  I can see their teams name and not them individually.  For example, if I search Tony's name, I just see "Tony's team" in the filter and not Tony. When I read the help document, it says that Owner filter follows the Role hierarchy. 

I have System Admin role assigned to me and the user is below in the role hierarchy. What could be the reason? Please help. Thanks in advance.

@* Sales Cloud - Best Practices * 

2 respuestas
  1. 21 oct, 09:46

    Hi @Renu Mudhalwadkar

    ,  

    did you ever find out the reason for the described behavior?  

    I noticed the same behavior. When we search for a user in "Owner" filter we only see "XXX 's Team" as result coming up, even though this user doesn't have a role below him/her in role hierarchy (and doesn't have a team) and I don't know why. 

    I still shows the correct data, but it is irritating for the users/managers. 

    Thanks, Sue

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