In Salesforce Einstein, is it possible to send two-way communication text messages for UK numbers when a new appointment is created? For example, sending a message like 'Hi Xyz, your appointment is scheduled for this date.' Then, as the appointment approaches, sending a reminder message. Additionally, if the customer wants to cancel or reschedule the appointment, providing two options:
1. Cancel
2. Reschedule
Would this update the status in Salesforce automatically? Also, how much time would it take for development? If anyone has any supporting documentation or videos for reference, please share.
2 respuestas
Hi there, did you find a solution for this? I am looking to implement the same
