Hi @* Service Cloud * Experts.
Since the Omni channel is not available in the standard app. I have turned on the Enhanced Omni channel. However I'm unable to see the presence status that I configured. Any thoughts?
Before turning on Enhanced Omni Channel.
After turning on Enhanced Omni Channel.
5 respuestas
Have you figured how to make the custom status appear in standard apps? I am facing the same issue, I created custom presence status, it is visible in console apps, but not in standard ones (I am using Trailhead, so it's the same configuration for both)
