Hello folks, we were running into issues with products not being available because the service resource was not assigned a Location in the lookup field on the service resource page. Once I assigned myself a location I could see products in the app and all was well.
BUT, when I assigned a location to another resource it gave me an error that "This location is already associated with a service resource.". This doesn't make sense to me because several technicians share the same inventory from the same warehouse locations, or mobile vans. How is it possible I cannot assign more than one resource to a Location?
Thanks in advance.
You cannot assign a location to two Service Resource of Resource Type "Technician". However you can share a Location between Service Resource Type "Crew". So sharing between a Crew and one Technician is possible.
I found this out in the hard way but also read it back somewhere in the documentation. Sadly I can't find it back to share with you.
Another thing you need to take into consideration is that when you add a Location to a Service Resource of Type "Crew". The Assigned Resources to the crew and SA will not be able to select Product Items out of that location on in the Mobile App.
I can imagine that the relation between a Van Location and a Service Resources is 1:1. Because the Service Resource is accountable for the stock level in his Van. He is the one accepting new Product Items and taking them out as Consumed Products.
