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Hi Raghav, Apart from ensuring visibility at profile level, you need to set visibility of portal tabs which can be done via Customer Portal settings1. Customize->Customer Portal->Settings2. Select Customer Portal Name3. Check for "Customize Portal Tabs" buttons4. Choose Available Tabs to see if you can find your tab6. Click Save.If you find the above information helpful, please mark this answer as best. It may help others in the community. Thank You!Anudeep