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Topics#Salesforce DeveloperPregunta de Seethal Pius
Seethal Pius (New Zealand Post) preguntó en #Salesforce Developer
7 ago 2020, 16:56

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

A. On-Demand Email-to-Case

B. Standard Email-to-Case

C. Omni-Channel routing

D. Web-to-Case forms
6 respuestas
  1. Prasad Kasote (Capgemini)
    1 ene 2023, 18:13
    Standard email-to-case allows only 2500 cases / day

    On-demand email-to-case allows 1,00,000 cases / day and upto 25 MB 

    And the question asked is for 4000-5000 cases / day + under 25 MB which is = On-demand email-to-case.

    Note: Standard Salesforce always provides limited functionality. Extending the limit can be on demand.
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