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Hello friends,

I am stuck at the step 8 of the superbadge Lightning Experience Rollout Specialist.

Can somebody help me to see if I missing something?

I attached some print screens below that show what I've did so far.

Lightning Experience Rollout Specialist - Step 8

Image that shows that a knowledge user can select the record type

Image of the knowledge layout
1 respuesta
  1. 27 dic 2017, 06:51
    Hi Diogo,

    Please check with below.

    Enable knowledge lightning. Before searching for knowledge make sure that you are a Knowledge user. Go to your user record and check the knowledge user check box.

    Note: Make sure that you enable lightning knowledge.

    Hi Diogo,Please check with below.Enable knowledge lightning. Before searching for knowledge make sure that you are a Knowledge user. Go to your user record and check the knowledge user check box.

    Now go Setup--> Knowledge Object Setup-->New fields and relationship.

    Create a field Question Text(255)

    Create a field Answer Rich Text Area(32768)

    Now go on Record type--> New.

    Create 3 record types Community, FAQ, Product.

    Now go to Page layouts --> New.

    Create 3-page layouts, faqpage layout, product page layout, and community page layout and assign it to respective layouts.

    Add question answer and record type field on above 3 layouts.

    Go in Salesforce lightning. Click Setup and then go app manager. click on the new lightning app.

    Create a lightning App and named it Lightning Knowledge.

    In utility, bar adds history component.

    Selected tabs will case accounts and contacts.

    Go in lightning app builder--> New.

    Create a new home page name Org Home.

    Add Chatter feed, Today's Tasks, upcoming events, recent items, smart scope recent records.

    Activate page and assign it as default for Org.

    Note: in recent items, component make sure that you have account contact and cases are added as tabs.

    Hope this helps.

    Kindly mark this as solved if the information helps.

    Thanks,

    Nagendra

     
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