how can I restrict user from changing the case status once the status is set to resolved?
3 respuestas
Try this:
OR(
AND(ISCHANGED(Status),
TEXT(PRIORVALUE(Status))="Resolved"),
AND(ISCHANGED(Description),
TEXT(Status)="Resolved)
)
how can I restrict user from changing the case status once the status is set to resolved?
Try this:
OR(
AND(ISCHANGED(Status),
TEXT(PRIORVALUE(Status))="Resolved"),
AND(ISCHANGED(Description),
TEXT(Status)="Resolved)
)
