Hi All,
I want to do some automation to send the email to user who replies in the closed case stating that this case has been closed and to raise another case through flow builder. We have email to case configured for case creation and the problem is user replies to the same mail trail from case with new problems even after the case is closed and it doesn't gets noticed most of the time. So I want a way to let them know that this case has been closed and to create a new case instead that is write a separate mail to us.
I would like to know if anyone has ever worked on such requirement so that I can get started with this idea.
Hi @Swathi Shetty,
Hope you are doing well.
I am from the Trailhead help team. May I request you please let us know if this is part of any Trailhead module/project that you are working on so that we can understand better and can help you further.
If this is related to any Trailhead badge, kindly share the URL of the Trailhead so that we can assist further.
Kind Regards,
Nagendra Babu Pilli
Trailblazer Help.
