Hi. When we update a contact on Service Appointment after the appointment has been scheduled in Field Service, the Field Service mobile app reflects the update, and if we double-click to open the SA from FSL Gantt, the SA window also shows the updated contact, but on the Gantt schedule block it still shows the old Contact. Our Gantt displays the last name of the contact on the SA block, and this is where it doesn't get updated.
Any ideas what could be causing this? Is this expected behavior, and has anyone had similar issue? Thanks #FSL Gantt
@Steve Hupp You are right, our Gantt Label gets populated upon creation of Service Appointment to match the last name of the Contact. I found the Workflow Rule that was doing it. It was set to do it only upon creation of the SA. I will try to update it to check on both creation and every update of SA. Thanks for helping me figure this out.
