We have leads going into a user group once they hit nurture in salesforce, rather than remaining in our name in the nurture stage. I can't seem to get this owner to be seen in Outreach, I guess because it is a group so it isn't mapped? I want to do reports to check for any leads in this group rather than in our names but in active sequences. Right now these leads have the correct owner in Outreach but not in Salesforce, where they are still in this group - and I can't seem to figure it out!
Hi and thanks!
The User in Salesforce in this case is a group/queue not a person and so doesn't show up as a user in Outreach. I was hoping there was a way to do it somehow in salesforce or create a new mapping type user groups, or even just a trigger?
Any idea's welcome!
