Create Macros and Quick Text to Reduce Clicks "This page doesn't support macros"

I am getting the above error when trying to complete this module. The module clearly states that you cannot create macros from List Views, but when I click the down arrow next to the default "Recently Viewed" cases in the Service Console app, I don't have an option to "View All" cases, all I have are a selection of list views? Is this why any case that I open does not support macros? If so, what do I do to give me the option to see All Cases? I looked in my Sys Admin profile and couldn't see anything there that would give me that option, so I'm not sure where else to look.

Thanks in advance for any help,

Janice