Hello Admins,
I've discovered today it was possible to add Accounts in Campaigns.
I'm working on our first campaign this way but I do have some open questions. I'm trying to avoid bad surprises down the line with this workflow...
Adding 30 accounts to a campaign, I noticed that count of Leads in Campaign or Contacts in Campaign stays at 0. (and yes we do have Contacts 30 accounts I've added to the campaign.)
1. Is that supposed to be or its not normal behavior?
2. If the numbers are supposed to add up, does adding new Contacts to the Account
3. Is it still possible to send list emails to those Accounts which will then email the Contacts within them?
Thank you!! #Sales Cloud
Hello Ashish, We use accounts and contacts in a slightly different way in our org... But when you say for the reference on reporting, do you mean that the purpose of this is to be able to report by Account? In otherworld's, should we include the Contacts as well if we want to use further for List emails etc? Thank you, Alexandre
