I'm setting up automatic birthday mailing via the Workflow Rule. I have completed all the setup steps except selecting the Email Template. If I use Lightning Email Template for my Email Alert action, the email will not be sent, even though the time-based workflow shows a record of the time it was created and the time it was scheduled. On the other hand, when I use Classic Email Template, the workflow rule sends out emails normally.
I've tried it over and over again, and It's still the same results. Could anyone please help me on how to resolve this issue? Many thanks!
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