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Topics#Omni-ChannelPregunta de Arthur Almeida
Arthur Almeida (TV Globo) preguntó en #Omni-Channel
20 sept 2021, 19:55

query to count waiting in an OmniChannel queue DON'T WORKS

in the queue have five users waiting, but the query doesn't work, WHY?

query to count waiting in an OmniChannel queue DON'T WORKS

 

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#Service Cloud

1 respuesta
  1. Amey Priolkar (Silverline)
    21 sept 2021, 04:08

    Hi Arthur,

     

    Could you please try this?

     

    select Id, WorkItemId, WorkItem.CaseNumber, QueueId, Queue.Name, ServiceChannelId, GroupId from PendingServiceRouting
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