Hi all!
I would like to use Einstein Engagement Frequency but I have doubts about how to configure the almost saturated path. I know that is possible to choose between 1, 3 or 5 emails but I don´t know the period of time (I guest that it is 28 days). Does it mean that if I configure for example 3, everyone that receives more than 3 emails in a month will be almost saturated?
Update: So it must be at least 5 messages to feed it. Does it mean that if I send 5 messages is on target? And if I configure for example 3 on almost saturated path it means that contacts that have received 8 messages in 28 will follow that path?
Thanks in advance!
yes thats correct. its N number of frequency over a span of 28 days. But as per below link, we need that Number to be atleast 5. So i am not sure if it can be configured to 3
https://help.salesforce.com/s/articleView?id=sf.mc_anb_eef.htm&type=5
