Where do you look to find out why Elevate transactions that are successful are not creating opportunities in SF? When we click on the payment (listed as successful in Elevate) and then click on the 'View in Salesforce' button in the upper right, we are getting an error that the transaction cannot be found - which is correct, there is not transaction created in SF that we can find. Any suggestions as to what may be going on or how to locate these transactions with their errors so we can debug?
Thanks!
Hi @Dawn Blaney, we would never expect a donation to not be present in Salesforce unless it was created and then manually deleted. Could you please open a case with customer support, we would like to get to the bottom of this. First thing to do would be to check the Data Import object for any errors creating the opportunity records. Customer Support can guide you through this process.
