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I'm attempting to do a contact update in dataloader io. The information being updated is contact addresses and I'm using the contact ID as the key for update. Around half of the contact records were updated with no issues. The other half came back with the following error message: use one of these records? (see below)

 

I'm not entirely sure why I'm receiving this error message since I'm using the unique contact ID that is assigned to each contact record. Additionally, I've been using demand tools to catch duplicates in the system so there currently aren't any duplicates in the system.

 

@Nonprofit Success Pack

@Salesforce.org System Administrators

5 respuestas
  1. 1 feb 2018, 17:00
    @LeAndria Streeter

    I came across the post you mentioned and we thought duplicate management rules could be causing the issue. The only problem is in dataloader I was mapping the unique contact ID and not first name/last name so I think we're just confused as to why the duplicate management rules would be firing if the update is being mapped to contact IDs.

    Thank you for your help on this!

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