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Topics#Sales CloudPregunta de Andrew Halim
Andrew Halim (Property Services 360) preguntó en #Sales Cloud
1 nov 2021, 11:30 p.m.

How is the Single Email Limit calculated

Hi all,

 

We have recently hit the Single Email Limit sent using Apex/API. Question regarding the limit describe below. Does it count number of individual addresses or number of emails? So if I send 1000 separate emails to 1 email address, does it count as 1 or 1000?

 

Also, if I cc 6 other people for the 1000 emails, does it count as 6000?

 

#Sales Cloud  #Service Cloud

How is the Single Email Limit calculated

1 respuesta
  1. Mukesh Katoch (DXC Technology)
    2 nov 2021, 8:24 a.m.

    Hi Andrew,

     

    The limit counts for duplicate email addresses too. 

     

    So, if you send 1000 separate emails to 1 email address, the limit count will be 1000.

     

    Also the email addresses in CC and BCC counts for the number of email addresses  so if you  cc 6 other people for the 1000 emails then the count will be added with 6000 with the number of addresses in the email.

     

    Any number of email addresses used in  to, cc and bcc counts for the limit  even if they are duplicate. 

     

    Thanks & Regards

    Mukesh Katoch

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