I would like to set the 'isBounced' value based upon the update of a custom checkbox field. But 'isBounced' (label: Bounced) doesn't show up as an available field in workflows or Process Builder. In fact, it doesn't even show up in the list of fields when you go to the Object in setup (Lead and Contact).
How can I set the value of 'isBounced'?
Reason: Enhanced Email and Bounce Management are both active. But an email relay through Gmail is set up. This means that Salesforce isn't actually doing any bounce management, and doesn't set the 'isBounced' field on a bounce. However, a third party marketing app we're using does track bounces, and they can set a custom "Bounced" field in Salesforce based upon their information. I would like to update the real field based on the custom field. Then the Users will get the little yellow triangle in their Activity timeline.
Tom Bassett (Vera Solutions) 
Forum Ambassador
Hello,
If you use a Process Builder to set the Email Bounced Date and Email Bounced Reason this checks the field in the background which then displays the Warning Triangle.
Thanks, Tom
