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We had a user merge Person Account records and then recover them from the recycle bin after realizing a mistake. After attempting to merge again, we are getting this error message:

FIELD_INTEGRITY_EXCEPTION, Document with ID: 0696g000009DeFf is already linked with the entity with ID: 0016g00001F6znB: [LinkedEntityId]

 

Any idea what this means and how to resolve the issue so we can merge?

 

#Person Account  #Merge Fields  #Sales Cloud

1 respuesta
  1. 7 jul 2021, 19:08

    Hi Jennifer,

     

    Have you tried using debug log, to see what's causing the issue on the back-end of your org?

     

    Regards,

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