Context: My team is based in Canada and we support worldwide clients. Prospects can submit a Demo Request form in order to get in touch with us. This form currently gets added to our instance and sets up a Lead for us to follow up with.
Problem: Naturally, I don't have 24/7 coverage and I'm looking to set up an auto-response email that would simply alert the interested prospect that we are OOO at the moment but someone will reach out shortly.
Is that something that can be set up in Salesforce?
Thanks in advance!
Patrick.
2 respuestas
Hello Patrick
This is something you could achieve using a simple Salesforce Flow.
Based on the created date/time you could send a different auto response.
You could also build in the flow the ability to fetch Business Hours within the system to decide what response to send.If this helps please mark as best
Thanks Tom
