Hi All,
I have a weird issue with Pardot. We are using Pardot forms to register people for a webinar etc.which, I personally think is not best practice. Anyways, the prospect is not in Salesforce (no contact or lead record). The person fills out the mandatory fields on the form (first, last, email,state), the prospects snycs down to Salesforce as a lead and we then are seeing their last name change completely.
The marketing person has downloaded the list of names from Pardot who registered and when later reviewing Pardot, we are seeing that the last name was for example 'Yardley' is now 'blank or null' or sometimes a completely different last name. The last name on the initial list from Pardot was correct.
I would understand if the prospect was already in Salesforce but I cannot seem to get to the bottom of this one. Any direction or advice is greatly appreciated!
1 respuesta
Hey Sarah!
Not sure the why - but if you need to a one-time fix, you can always export your prospect list from Pardot and do a manual update in Salesforce via dataloader.
In hunting down the why - I would check all the obvious things, like confirming your field mappings are correct and then also checking for any workflows/process builders that are updating lead records.
If it keeps happening after updating all the records, verifying your mappings are correct, etc, I'm thinking opening a support case with SF is your best bet.
