Trailhead Start Routing with omni channel.Cases not routing

Question

I have been working on the Trailhead challenge, Start Routing with omni channel. I have followed the steps and triple checked them but I cannot get any cases to route to the queue, therefore the challenge is incomplete

Challenge Not yet complete... here's what's wrong:

Could not find a properly routed case. Ensure that you've setup Omni-Channel correctly by following the requirements.

Ed Ruzol · Answer

Hi Tracy,   Here is a related post which may be able to guide you:   https://success.salesforce.com/answers?id=9063A000000pLzuQAE   Thanks!

Trailhead Start Routing with omni channel.Cases not routing

Desktop Integration

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