I've read through a bunch of different question pages trying to figure out an answer to this. How do I make it so the Salesforce app will allow my customer service agents to take live chats from their phones, like how the Zendesk app does? I was told that Salesforce has the ability to let my agents take chats from their phones as they do quite a bit of that in the evening. Any ideas how to get live chat onto my org's salesforce phone app?
