When sending an email through Salesforce, it briefly shows up in the task list, only to disappear on refresh:
After refresh:
We are simultaneously having an issue with Einstein Activity Capture no longer logging emails for some users. Strangely, the Salesforce for Gmail app seems to be indicating that the emails are being shared, but they don't show up anywhere on the related records.
This is a major issue as we have reps not realizing whom they've sent emails to, etc. Not sure if this is something in our settings or a Salesforce bug.
3 respuestas
That seems strange - do you have any automation (process builder/flow, trigger), that touches the Email Message object on create?
