knowledge articles I read one that is related to data loader why do we need to import emails and attach this to cases Email related list when we raise a case through Email-to-Case emails will get attached to this related list without doing anything.

Question

Hello,

I have a question when I am reading knowledge articles I read one that is related to data loader

question : I would like to import emails into my Case records on the Emails section from Activity ( 000175914) that is article number https://help.salesforce.com/apex/htviewsolution?id=000175914&language=en_US

I have question why do we need to import emails and attach this to cases Email related list when we raise a case through Email-to-Case emails will get attached to this related list without doing anything. Please clarify why we will get this type of scenarios.

Thank you,

Shekhar Gawali · Accepted Answer

Hi Priya,

The email will be automatically stored on the related list of the case whenever a case is generated out of email to case.

You can also create a task to make sure the activity is populated for the first incoming email.

I faced the above scenario that the email while using salesforceIQ inbox. The activities are created but the email records are not created and stored on the cases. There might be more scenarios like this.

Hope this helps

Regards,

Shekhar

priya g · Answer

Sorry shekhar sorry for wrong typo of your name auto correction 😩 so sorry about that

knowledge articles I read one that is related to data loader why do we need to import emails and attach this to cases Email related list when we raise a case through Email-to-Case emails will get attached to this related list without doing anything.

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