Linking already existing cases

Question

I'd like to link 2 already existing cases in SalesForce. According to "Help & Training" I should have a "Parent case" field visible when I edit a case but I don't. Is that a standard feature of SalesForce or should I create a custom field?

Jeff May · Answer

Check the field accessibility of the ParentCase field under Setup > Customize > Cases > Fields.  Click on the Parent Case field name and make sure it is visible for your Profiles.  Then, just add it to the page layout and you'll be all set.

Linking already existing cases

Data Management

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