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Topics#Data ManagementPregunta de Samuel Robert
Samuel Robert (Freelancer) preguntó en #Data Management
3 abr 2020, 15:02

Iam unable to create Knowledge Article using Process builder

Hi,

 

I was trying to create a New knowledge Article through Process builder, When a case status is set to validated.

 

As a part of creation We are referencing Case custom and standard fields to knowledge article custom and standard field.

 

I do have knowledge user permission in my user record.

 

But, still when I created case and set status to Validated it did not created the Article. I do checked for the required Knowledge fields and made sure they are populated on create new record process.

 

please advise what Iam missing here

 

Thanks,
2 respuestas
  1. Samuel Robert (Freelancer)
    4 abr 2020, 11:59
    Hello @Paul Karaffa 

     

    I do not face any error simply it wont create the Knowledge article. Please find the process builder image for your reference.

     

    Hello @Paul Karaffa I do not face any error simply it wont create the Knowledge article. Please find the process builder image for your reference.

     

    User-added image

     

    Thanks,

     

    Sam
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