In SFMC, what is the best way to create a complex SMS journey, where I can validate an incoming SMS message and then choose which SMS message to send next? I don't see an obvious way in Journey Builder to wait for an incoming SMS message. Thanks.

Question

In SFMC, what is the best way to create a complex SMS journey, where I can validate an incoming SMS message and then choose which SMS message to send next?  I don't see an obvious way in Journey Builder to wait for an incoming SMS message.  Thanks.

Ajay Dubedi · Answer

Hi Jason,

Please go through the below links :

https://help.salesforce.com/articleView?id=mc_jb_configure_sms_in_journey_builder.htm&type=5

I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks,

Ajay Dubedi

In SFMC, what is the best way to create a complex SMS journey, where I can validate an incoming SMS message and then choose which SMS message to send next? I don't see an obvious way in Journey Builder to wait for an incoming SMS message. Thanks.

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