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Topics#Customer ServicePregunta de Richard Harris
Richard Harris (Omron) preguntó en #Customer Service
29 abr 2014, 16:25

We are captruing a lot of data

Our technical services group has decided to capture 100% of our incoming techincal inquires in Salesforce. The result is a lot of new accounts and contacts, all with one case assocaited. As a result we are rapidly increasing the database size and I am wondering if others do the same. If so what value are you finding with these small enduser data points. I can envision ending up with 1000s of one touch accounts cloggin up the system. Does anyone have ideas about haw these can be more valuable. We have limited sales resources.
3 respuestas
  1. Richard Harris (Omron)
    29 abr 2014, 17:08

    My concern is lots of one touch customers. We don't have a process to use

    this data, and I am looking for ideas on how to make this useful.

    Regards,

    Richard Harris

    Manager, Sales Information Systems

    Mobile 949-400-4199

    Direct 949-380-4199

    Fax 847 285-8915

    richard_harris@sti.com

    Omron Automation and Safety

    One Commerce Drive, Schaumburg, IL, 60173

    www.omron247.com www.sti.com

    This is a confidential message. If received in error, delete it and notify

    the sender.

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